Implementierung von Service-Qualität basierend auf ISO / IEC 20000 : ein Management-Leitfaden /

Implementierung von Service-Qualität basierend auf ISO / IEC 20000 : ein Management-Leitfaden /

Bibliographic Details
Main Author: Kunas, Michael
Format: Book
Language:German
Published: Ely, Cambridgeshire, U.K. : IT Governance Pub., ©2012
Subjects:
Computer service industry > Management > Standards
Customer services > Management > Standards
Information technology > Management > Standards
Service à la clientèle > Gestion > Normes
Services informatiques > Gestion > Normes
COMPUTERS > General

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Stanford University

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